@article {2980,
	title = {Towards a more accessible e-government in Jordan: an evaluation study of visually impaired users and Web developers},
	journal = {Behaviour \& Information Technology},
	volume = {32},
	year = {2013},
	note = {This study examined the e-government website accessibility for people with visual disabilities in Jordan. The research was comprised of three parts: 
			(1) a questionnaire distributed to developers and Web administrators; 
			(2) an evaluation by blind and visually impaired people of some e-government websites in Jordan; and 
			(3) an expert{\textquoteright}s review evaluation.
		Results showed that none of the developers or Web administrators had good or excellent amount of web accessibility standards experience.
		},
	pages = {273-293},
	abstract = {Accessibility of e-government services is a key issue for people with disabilities. E-government services can significantly save lot of their effort and provide them with lot of easy to reach services. Yet, accessibility of e-government websites is still an underexplored topic in Jordan. In order to understand the accessibility of e-government websites and its problems, this study evaluates a set of e-government websites using 20 blind and visually impaired volunteers and at the same time conducts a survey on e-government websites developers. The results from e-government websites accessibility evaluation are compared with expert{\textquoteright}s review. For both the evaluation and the survey we used a set of accessibility guidelines developed by W3C [i.e. Web Content Accessibility Guidelines (WCAG 2.0)], Section 508 of the U.S. Rehabilitation Act Amendments of 1998, and other literature review. In order to evaluate a reasonable number of e-government Web sites, a set of common e-government websites visited by the blind community were identified and a set of specific common tasks to test were defined. The analysis of the research results revealed a serious weakness in understanding, adopting and implementing Web accessibility guidelines throughout nearly all Jordanian e-government websites. Improving awareness, training developers and users, and developing formal guidelines of Web accessibility are needed to enable visually impaired and blind users in accessing e-government Web sites and their services. Further research analysis discusses and identifies key areas in which e-government accessibility can be enhanced. [ABSTRACT FROM AUTHOR]},
	keywords = {blind, evaluation, Web accessibility},
	issn = {0144929X},
	doi = {10.1080/0144929X.2011.630416},
	author = {Abu-Doush, Iyad and Ashraf Bany-Mohammed and Ali, Emad and Mohammed Azmi Al-Betar}
}
