@misc{116,
  author = {Mary E. Arnold and Brooke Dolenc},
  title = {Oregon 4-H volunteer study:  Satisfaction, access to technology and volunteer development needs},
  year = {2008},
  url = {https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.581.8403&rep=rep1&type=pdf},
  language = {eng},
}