2011
Designing accessible experiences for older users: User requirement analysis for a railway ticketing portal." Universal Access in the Information Society 10, no. 4 (2011): 391-402.
"Designing More Usable Web Sites., 2011.
Determining evaluation criteria for digital libraries' user interface: a review." The Electronic Library 29, no. 5 (2011): 698-722.
"Developing Good Hearts: The Disability Awareness Training Scheme for Geelong Regional Libraries Staff." Australasian Public Libraries and Information Services 24, no. 2 (2011): 67-73.
"Digital Library and Digitization." International Journal of Information Dissemination and Technology 1, no. 4 (2011): 228.
"Effects of video adaptations on comprehension of students with intellectual and developmental disabilities." Journal of Special Education Technology 26, no. 2 (2011): 39-55.
"An ethnographical study of the accessibility barriers in the everyday interactions of older people with the web." Universal Access in the Information Society 10, no. 4 (2011): 359-371.
"The Expertise Effect on Web Accessibility Evaluation Methods." Human-Computer Interaction 26, no. 3 (2011): 246-283.
"Improving multimodal web accessibility for deaf people: Sign language interpreter module." Multimedia Tools and Applications (2011).
"Improving Screencast Accessibility for People With Disabilities: Guidelines and Techniques." Internet Reference Services Quarterly 16, no. 3 (2011): 129-144.
"Library and Information Center Accessibility: The Differently-able Patron's Perspective." Technical Services Quarterly 28, no. 2 (2011): 223-241.
"Mobile Devices and Students with Disabilities: What Do Best Practices Tell Us ?" Journal of Special Education Technology 26, no. 3 (2011): 47-49.
"Neighborhood disparities in access to information resources: Measuring and mapping U.S. public libraries' funding and service landscapes." Library and Information Science Research 33, no. 1 (2011): 41-53.
"Online Databases and the Research Experience for University Students with Print Disabilities." Library Hi Tech 29, no. 1 (2011): 149-160.
"On the Outside Looking in: Public Libraries Serving Young People With Disabilities." Australasian Public Libraries and Information Services 24, no. 1 (2011): 9-16.
"Rethinking School Libraries : Beyond Access to Empowerment." Knowledge Quest 39, no. 3 (2011): 6-8.
"Retrofitting accessibility: The legal inequality of after-the-fact online access for persons with disabilities in the United States." First Monday 16, no. 11 (2011).
"SPEC kit 322: Library User Experience. Association of Research Libraries, 2011.
Students with disabilities and online learning: A cross-institutional study of perceived satisfaction with accessibility compliance and services." Internet and Higher Education 14, no. 4 (2011): 242-250.
"A survey of technology accessibility problems faced by older users in China." Universal Access in the Information Society 10, no. 4 (2011): 373-390.
"Technology skill and age: What will be the same 20 years from now?" Universal Access in the Information Society 10, no. 4 (2011): 443-452.
"Trends in information behavior research, 1999-2008: A content analysis." Library and Information Science Research 33, no. 1 (2011): 19-24.
"Validating the effectiveness of EvalAccess when deploying WCAG 2.0 tests." Universal Access in the Information Society 10, no. 4 (2011): 425-441.
"Web accessibility guideline aggregation for older users and its validation." Universal Access in the Information Society 10, no. 4 (2011): 403-423.
"Web Accessibility, Libraries, and the Law." Information Technology & Libraries 30, no. 1, March (2011): 34-43.
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