Useful, usable, desirable : Applying user experience design to your library

Submitted by mlb78 on Fri, 09/16/2016 - 17:22
TitleUseful, usable, desirable : Applying user experience design to your library
Publication TypeBook
Year of Publication2014
AuthorsSchmidt, Aaron, and Etches, Amanda
PublisherAmerican Library Association
NotesThis book introduced and discussed not only physical library user experience but online aspects as well. Specifically, libririans should pay attentions to some chapters about how to improve website content and designs, how to train library staff to provide better customer service, so on and so forth. In generally, librarians should be able to learn from this book from different perspectives, in particular how to make libraries more accessible to the public.