Ensuring Accessibility for People with Disabilities

TitleEnsuring Accessibility for People with Disabilities
Publication TypeCase
Year of Publication2012
AuthorsLazar, Jonathan, and Wentz, Brian
Secondary AuthorsBuie, Elizabeth, and Murray, Dianne
ReporterUsablity in Government Systems User Experience Design for Citizens and Public Servants
First Page191-204
ISBN Number9780123910639
AbstractThis chapter covers the accessibility of government technology and information systems to people with disabilities. IT accessibility means that someone with a perceptual or motor impairment can effectively use an interface, web site, or device. Government accessibility is a compound responsibility, with laws and policies to require accessibility, implementation of accessible government technology, and monitoring and enforcement of accessibility. It involves technology access for employees with disability, access to information for citizens with disabilities, and the support of accessibility in private industry. The laws and standards that mandate government accessibility worldwide can vary dramatically, from very specific and measurable to vague and nonexistent. Enforcement of accessibility regulations varies widely throughout the world as well as within individual countries. Harmonization of international standards, as well as improved openness and transparency, are some measures that could greatly strengthen the focus of government accessibility. Keywords: accessibility, usability, e-government, universal access, Section 508, Equality Act, RNIB, WCAG, procurement
NotesThe chapter talks about accessibility issue of government technology and information systems to disabled people. It defines both technology accessibility and government accessibility. Then, it talks about relevant regulations and issues.
DOI10.1016/B978-0-12-391063-9.00044-4