TY - ECHAP AU - John V. Richardson Jr. BT - Advances in Librarianship LA - English N1 - Contains historical literature review; more on this can be found in Matthew L. Saxton and John V. Richardson, Jr. Understanding Reference Transactions: Transforming an Art into a Science (New York: Academic Press, 2002), esp. chapter 2. PY - 2002 SP - 175 EP - 230 T2 - Advances in Librarianship TI - The Current State of Research on Reference Transactions VL - 26 ER -