The Value Proposition of the Corporate Library, Past and Present

Corporate libraries of the kind we would recognize today began to appear around the turn of the twentieth century. They were a response to a rapidly changing corporate and commercial environment, acting as adjuncts to both the rise of systematic industrial research and the office management revolution that accompanied the implementation of scientific management. A survey of American corporate libraries in 1916 by the British manufacturer Rowntree and Company provides a snapshot of their operations and perceived value. The survey was repeated with a selection of today's corporate librarians. Their responses are strikingly similar to those of their early twentieth-century counterparts, despite intervening technological change. As it was a century ago, the value of the corporate library, even if it cannot be quantified, is accepted.