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Useful, usable, desirable : Applying user experience design to your library. American Library Association, 2014.
"Implementing Recommendations From Web Accessibility Guidelines: Would They Also Provide Benefits to Nondisabled Users." Human Factors: The Journal of the Human Factors and Ergonomics Society 58, no. 4 (2016): 611-629.
"Web Accessibility for Individuals With Cognitive Deficits: A Comparative Study between an Existing Commercial Web and Its Cognitively Accessible Equivalent." ACM Transactions on Computer-Human Interaction 14, no. 3 (2007): Article 12.
"Automation and Digitization in University Libraries: A Comparative Study of Seven North Indian University Libraries." International Journal of Information Dissemination and Technology 2, no. 2 (2012): 135-141.
"Report Information from ProQuest." IT Week, no. February (2016).
"Neighborhood disparities in access to information resources: Measuring and mapping U.S. public libraries' funding and service landscapes." Library and Information Science Research 33, no. 1 (2011): 41-53.
Global considerations in creating an organizational web accessibility policy In Proceedings of the 11th Web for All Conference., 2014.
Library services for multicultural patrons: Strategies to encourage library use, Edited by Smallwood, C. and Becnel, K.. Lanham, MD: The Scarecrow Press, 2013.
"Drawing the blueprint as we build: setting up a library-based copyright and permissions service for MOOCs." D-Lib Magazine 19, no. 7/8 (2013).
"Inter-library access solution in Hong Kong academic libraries." Interlending & Document Supply 38, no. 4 (2010): 237-244.
"A pilot study exploring electronic (or e-mail) mail in users with acquired cognitive-linguistic impairments." Brain injury : [BI] 17, no. 7 (2003): 609-629.
"The longitudinal effects of accessible email for individuals with severe cognitive impairments." Aphasiology 19, no. 7 (2005): 651-681.
"Accessibility of digital special collections using screen readers." Library Hi Tech 30, no. 3 (2012): 457-471.
"Publishing and accessibility: past, present, and future." New Library World 114, no. 11-12 (2013): 554-556.
"Making personal libraries accessible: the example of the Robert Menzies Collection." Jim Australian Library Journal 63, no. 3 (2014).
"Can Web 2.0 Strengthen Reading Skills?" Library Media Connection, no. December (2012).
"Designing accessible experiences for older users: User requirement analysis for a railway ticketing portal." Universal Access in the Information Society 10, no. 4 (2011): 391-402.
"eBraille: a web-based translation program for Japanese text to braille." Internet Research 20, no. 5 (2010): 582-592.
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"Accessibility: Where Are We Now?" Publishers Weekly (2014): 27-28.
"Web Accessibility Barriers in Geographic Maps." International Journal of Computer Theory and Engineering 8, no. 1 (2016).
"Collection Accessibility: A Best Practices Guide for Libraries and Librarians." Library Technology Reports 48, no. 7 (2012): 36-42.
"Overcoming the Information Gap: Measuring the Accessibility of Library Databases to Ddaptive Technology Users." Library Hi Tech 28, no. 4 (2010): 577-594.
"Open Access Publishing in Canada: Current and Future Library and University Press Supports." Publications 1, no. 1 (2013): 27-48.
"Technology for Every Teen @ your library." Young Adult Library Services 7, no. 2 (2009): 33-36.
"New Opportunities for Computer Vision-Based Assistive Technology Systems for the Visually Impaired." Computer 47, no. 4 (2014): 52-58.
