Title | What Matters Most for Hospitality in Asia Pacific and the Middle East? |
Publication Type | Web Article |
Year of Publication | 2020 |
Authors | Thorsen, D, Mitic, J, Spathonis, A |
Language | English |
Keywords | Asia-pacific; COVID-19; Hospitality; Middle east |
Abstract | Our hospitality and leisure clients constantly face challenges, but the entire industry is reeling from the unprecedented impact of COVID-19. In the attempt to contain the spread of the virus, our region in Asia Pacific and Middle East reacted swiftly. Flights were suspended, events and tours postponed; including the Dubai Expo 2020 in the UAE. However, as seen in the previous financial crisis, the most agile thinkers rise and this industry is showing their true hospitality commitments, making hotels available for hospital beds and hospital employees. This is true hospitality — it’s simply enhancing the interaction from pure service to an unforgettable human gesture. |
Notes | Author: Diane Thorsen |
URL | https://www.gensler.com/research-insight/blog/what-matters-most-hospitality-in-asia-pacific-middle-east |